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Express RC8 no longer accessible 閳?failed drive? :-(

Everything Express Drive USB 3.0 Related

Express RC8 no longer accessible 鈥?failed drive? :-(

Postby dawn » Tue Nov 12, 2013 2:56 pm

I'm having a strange issue with my Super Talent Express RC8 Drive. I've been using it lightly for a couple of weeks. Out of sudden, it's no longer accessible in Windows. When I insert the drive in a USB port, the following happens:

  1. Blue LED lights up.
  2. Device is recognized as USB mass storage and shows in Device Manager under Disk drives as STT EXPRESS RC8 USB Device. Properties dialog indicates that drivers are loaded and the device is operating correctly.
  3. However, I'm not able to configure the device or access data in any way. It won't show in either Disk Management (Administrative Tools in Control Panel) or My Computer.
I've tested the drive on three different computers with the same result. Any advice of what might have gone wrong and how to fix it? I have fears that the drive is simply dead. :cry: Thank you.

ImageImage
dawn
 
Posts: 2
Joined: Tue Jul 30, 2013 12:58 pm

Re: Express RC8 no longer accessible 鈥?failed drive? :-(

Postby STT_ayang » Wed Nov 13, 2013 5:01 pm

Hi dawn,

Please send an email to WTG.support@supertalent.com and we can assist you from there.

Thank You.
STT_ayang
 
Posts: 34
Joined: Mon Dec 17, 2012 11:19 am


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